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AppleCare For Enterprise

Fast on-site service and 24/7 support to keep up your performance

AppleCare for Enterprise is a service and support program offered by Apple specifically tailored for businesses and organizations. It provides enhanced support and services beyond the standard AppleCare plans, which are typically designed for individual consumers.

In addition, the IT department gets access to technical support from Apple and end users get unlimited access to Apple Support. With AppleCare for Enterprise, we offer a complete service agreement. To qualify, at least 200 iPhones, iPads or Macs must be purchased with an ACE product during the first year of the agreement.

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Priority Device repair_HR
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Expert help desk

  • You will receive 24/7 priority access to Apple Support for end users.
  • Local language support during business hours.
  • Access to the AppleCare Enterprise Portal to submit cases and review account activity.

Priority device repair

  • Onsite repair and replacement Global coverage — 30 countries
  • Reduce downtime for repairs
  • Visibility with Enterprise Portal

Service pool

  • Device repair or replacement for any reason, no additional fees
  • Reduce operational costs of unplanned repairs
  • Choice of two service pools for the life of the term to repair or replace your eligible and covered devices.

AppleCare unburdens your IT department and end users

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Coverage for every Mac, Apple Studio Display, iPhone, and iPad.

AppleCare for Enterprise includes flexible service options, priority onsite services, and
as fast as next-business-day device repair or replacement.

Global onsite hardware service

You can choose to get onsite service at your location, as fast as the next business day, or you can get service at any Apple Authorized Service Provider across Apple’s worldwide network

Additional device repair or replacement

Besides on-site hardware coverage, you have the option to repair a maximum of 4 percent of your covered Mac computers or Apple-branded displays, or up to 10 percent of your covered iPad or iPhone devices, without incurring any additional fees.

Support for end users

AppleCare for Enterprise can reduce the workload of your internal help desk by offering round-the-clock, unlimited technical support for your end users. This support extends to a range of areas, including Apple hardware and operating systems and Apple applications.

IT department support

Within AppleCare for Enterprise, AppleCare Help Desk Support is incorporated, offering limitless telephone technical support. This support encompasses hardware and software diagnosis, troubleshooting, and the isolation of issues specifically related to Apple-based solutions.

AppleCare OS Support

Additional IT support is available by purchasing AppleCare OS Support.

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